60-day satisfaction policy
Try Somavedic in your home with complete peace of mind
Experience active environmental harmonization in your daily life for 60 calendar days. If you decide your device is not the right fit for your space, return it for a refund of the device purchase price.
- 60 calendar days
- From date of purchase to dispatch your return package.
- 1–5 business days
- Refund credited to your original payment method after inspection.
- 100% eligible models
- Full device refund on standard models in original packaging.
- Complimentary care
- Personalized support and placement consultation before you return.
Before you decide to return
Not feeling the difference yet? Let us help optimize your setup
Harmonization works subtly and continuously in your space. For many owners, the most noticeable shifts occur after 2 to 4 weeks of continuous use as the body acclimates. Placement also matters — elevating the unit on a wooden surface, avoiding dense metal enclosures, and centering it within the home often resolves initial questions. Before initiating a return, our care team offers free placement guidance to ensure you are getting the intended experience.
“Before deciding to return your Somavedic device, we recommend using our consultation service via our Customer Support Hotline.”
We answer questions regarding room placement, water carafes, and adjustment periods.
Policy transparency
What is eligible for the 60-day money-back guarantee
We believe in honest, straightforward terms. Here is an overview of which items are covered by the 60-day satisfaction program and which items have separate conditions.
Full 60-day guarantee
Eligible Somavedic models
Core desktop units designed for home, office, and travel harmonization.
Vedic, Amber, Amber Sun, Harmony, Ruby, Cobalt, and Sky.
- Full refund of the device purchase price upon inspection.
- Full 60 calendar days from the purchase date to evaluate in your space.
- Protected by 2-year warranty on materials and functional defects, plus 5-year LED diode coverage.
Separate conditions
Non-returnable items & exceptions
Customized bespoke creations and personal accessories are excluded from the 60-day trial program.
Somavedic Gold
Customized and calibrated individually for each client; our 60-day money-back guarantee does not apply.
Accessories & personal items
Bracelet, Carafe (and Carafe Sets), Crystal Pyramid, and Somavedic Tiny are not eligible for the 60-day satisfaction trial.
Defective or damaged items remain fully covered for free exchange under our 2-year manufacturer warranty.
Step-by-step workflow
How the return process works
Follow these four steps to ensure your return is approved quickly and without unexpected deductions.
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Start a return
01
Request return authorization (RMA)
Email support@somavedic.com within 60 calendar days of your purchase date. Include your order number and model. We will provide return authorization and the designated returns warehouse address.
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Packaging requirements
02
Pack with original box & dual packaging
Place the unit, USB cable, power adapter, and all plug tips in the original presentation box. Double-box it inside a sturdy shipping carton with cushioning to protect the handcrafted crystal in transit.
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03
Ship with a tracked carrier
Ship the package using your preferred tracked courier service. Return shipping costs are covered by the customer. Retain your tracking receipt until your refund is fully issued.
Tracked courier
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04
Inspection & fast refund
Once received and inspected at our warehouse, you receive an email confirmation. Approved refunds are credited to your original payment method within 1 to 5 business days.
1–5 business days
Important: Please do not send returns directly to the manufacturer headquarters without an authorized return address and RMA confirmation.
Packaging requirements
Return readiness checklist
Double-check your parcel before sealing to ensure safe transit and protect your full refund amount.
All packaging items verified and ready for safe transit.
Packaging reduction notice (50 USD)
If a Somavedic device is returned without its original presentation packaging or is missing original accessories (USB cable, power adapter, or adapter tips), the refund amount will be reduced by 50 USD to cover manufacturer replacement parts.
Financial clarity
Understanding your refund breakdown
A clear overview of what is refunded and non-refundable third-party costs.
100% refunded
Device purchase price
The purchase price of eligible devices is refunded in full to your original payment method (minus 50 USD only if original packaging or accessories are missing).
Non-refundable
Outbound shipping & Monk Protect
Original shipping charges and Monk Protect delivery protection are third-party fulfillment and transit protection services that have already been rendered.
Customer responsibility
Return shipping costs
You are responsible for covering shipping costs when returning an unwanted item. We recommend using a tracked, insured carrier service.
Approved refunds are credited to your original payment method within 1–5 business days after inspection.
After approval
Late or missing refunds
If your refund was confirmed by email but has not yet appeared on your statement, follow these four steps:
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01
Double-check your bank account or payment provider balance.
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02
Contact your credit card company, as official posting can take 2 to 5 business days depending on billing cycles.
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03
Contact your bank, as institution-specific processing windows can delay posting times.
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04
If you have completed these steps and still have not received your refund, email support@somavedic.com and we will immediately provide the transaction reference.
Damaged or defective units
Exchanges and 2-year warranty protection
If your Somavedic arrives damaged in the mail or develops a defect, you do not need to use the 60-day satisfaction return program. We replace damaged or defective units at no cost to you under our warranty policy.
2-year device warranty
Covers material, manufacturing, and functional defects arising during normal use.
5-year LED diode coverage
Extended manufacturer warranty specifically for internal illumination LED diodes.
Frequently asked questions
Returns & guarantee FAQ
Direct answers to questions regarding the 60-day window, packaging, shipping, and exceptions.
How is the 60-day return window calculated?
For orders placed on somavedic.com, the returned item must be dispatched within 60 calendar days from the date of purchase. For Czech orders, terms allow withdrawal within 60 days of receipt. We recommend initiating your RMA request with our support team at least one week before the deadline.
What happens if I threw away the original packaging or lost an adapter tip?
If a Somavedic device is returned without the original packaging or accessories (USB cable, power adapter, or adapter tips), your return can still be processed, but the refund amount will be reduced by 50 USD to cover replacement parts.
Why is Somavedic Gold excluded from the 60-day return policy?
Somavedic Gold is individually custom-manufactured and calibrated for each client. Because of the individualized craftsmanship and custom gold plating, the standard 60-day trial program does not apply. It remains fully protected by our 2-year warranty against any manufacturing or functional defects.
Are accessories like the Carafe, Bracelet, or Tiny returnable?
Due to personal contact, specialized glassware, and individual wear, the 60-day satisfaction guarantee does not apply to the Somavedic Bracelet, Carafe (and Carafe Sets), Crystal Pyramid, and Somavedic Tiny. If an accessory arrives damaged or defective, we replace it promptly under our warranty.
Are original outbound shipping charges and Monk Protect refunded?
No. Outbound shipping fees and Monk Protect delivery protection are third-party services that have already been rendered and are non-refundable.
Who pays for return shipping?
You are responsible for covering the shipping costs to return an unwanted item. We strongly recommend selecting a carrier that provides tracking and insurance to safeguard your shipment.
What should I do if my Somavedic arrived damaged from the carrier?
If your parcel arrives damaged, please take photographs of the outer carton and the damaged unit, and email support@somavedic.com within 48 hours of delivery. We will arrange a replacement unit for you right away.
Can I receive guidance on placement before deciding to return?
Yes. We actively recommend taking advantage of our complimentary customer care service. Many users experience a noticeable shift once their device is positioned away from dense metal obstructions or closer to key living areas. Email support@somavedic.com to schedule a consultation.
Customer support desk
Need assistance with a return or question?
Our care team is ready to provide return authorization, placement guidance, and order support.
- Support email
- support@somavedic.com
- Response time
- Usually within 1 business day
Legal terms
Official purchase policies
Review the full legal policy documents for your purchase jurisdiction.
Somavedic USA · Somavedic Technologies s.r.o.
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