Effective date: October 1, 2018

Our return policy lasts 90 days since paying for the order. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging (although it can be opened).

Before you ship your item back to us, please contact us first at our email to see if it is even necessary to return the item.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.
The device should be sent to:
Somavedic Canada
10 – 200 Elm Ridge Drive
Kitchener, Ontario, N2N 2G4
Canada

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damaged items

If an item is not in its original condition, is damaged or missing parts for reasons not due to our error, only partial refund can be granted. The refundable amount is then determined on a case by case basis depending on the observed damage.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at our email.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our email and we will provide you further instructions.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs of the original order are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, but your shipper can.